Refund and Returns Policy

At RJ Distributors, customer satisfaction is our top priority. We understand that there may be occasions when a product does not meet your expectations, and we are committed to making the return and refund process as seamless as possible. Please read through our detailed return and refund policy to ensure a smooth experience.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

1. Timeframe: Returns must be initiated within 30 days from the date of purchase. Items received after this period will not be eligible for a refund.
2. Condition of the Item: The product must be in its original, unused condition, and free from damage or wear. This includes all original packaging, accessories, manuals, and documentation.
3. Proof of Purchase: A valid receipt or proof of purchase must be included with your return. We cannot process returns without this documentation.

If any of these conditions are not met, we reserve the right to deny the return request or issue a partial refund.

Non-Returnable Items

Certain products are ineligible for returns due to the nature of the item or hygiene concerns. These include but are not limited to:

• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Personal care items (e.g., health and beauty products)
• Customized or personalized items
• Gift cards
• Downloadable software or digital products
• Hazardous materials or flammable liquids/gases

If you are unsure whether your item qualifies for a return, please contact our customer service team for further assistance before initiating the return process.

Return Process

1. Initiating the Return: To start a return, please contact our customer service team at [insert email or phone number] with your order number, details of the item you wish to return, and the reason for the return. Our team will provide you with a return authorization and instructions on how to ship the product back to us.
2. Shipping the Item: After receiving the return authorization, carefully package the item along with the original receipt and all included accessories. Ship the item using a trackable shipping service to the address provided in the return instructions. Customers are responsible for covering the cost of return shipping, unless the product is defective or we made an error in the order.
3. Return Shipping Costs: Shipping costs for returned items are non-refundable unless the product was damaged, defective, or we shipped the wrong item. In such cases, we will provide a prepaid return label.
4. Return Tracking: We highly recommend using a shipping method with tracking. We are not responsible for lost or damaged items during the return shipping process. If the item is not received or is received damaged, we may not be able to process the refund.

Refund Process

Once your returned item is received, inspected, and approved, we will notify you via email regarding the status of your refund. The inspection process may take up to 7-10 business days after we receive the item. If the return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 5-7 business days.

Partial Refunds or Rejections

In certain situations, only partial refunds may be granted or returns may be denied, including but not limited to the following:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Returns received more than 30 days after the date of purchase.
• Items without valid proof of purchase.

If a partial refund is issued, you will be notified of the amount credited and the reason for the partial refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for further instructions. Exchanges must also be initiated within 30 days of receiving the product and meet the same eligibility requirements as returns.

Late or Missing Refunds

If you have not received your refund within the expected time frame, first check with your bank or credit card company, as it may take some time for the refund to officially post. If you have completed these steps and still have not received your refund, please contact our customer service team at support@rjdistributors.com.

Refunds on Sale Items

Only regular-priced items are eligible for a full refund. Sale or discounted items can only be refunded for the amount paid at the time of purchase, and they may not be eligible for return in some cases. Please check the product description or promotional details for specific return eligibility.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you may be eligible for a gift credit instead of a refund. Once we receive and approve the returned item, we will issue a gift certificate for the original value. If the item was not marked as a gift or the gift giver had the order shipped to themselves, the refund will be processed to the original purchaser.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and either offer a replacement or provide a full refund. Photos of the damage or defect may be requested to expedite the process.

Contact Us

If you have any questions regarding our return and refund policy or need further assistance, please feel free to contact our customer service team at support@rjdistributors.com. We are here to ensure that your experience with RJ Distributors is a positive one from start to finish.